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Customer Service

Shipping & Delivery
Delivery, Freight and Standard Shipping: The Carolina Cabin Store operates two retail stores in North Western North Carolina. We offer a delivery service to most areas of North Carolina, Virginia and Tennessee within a 2-3 hour radius of our West Jefferson store. Furniture delivered from our showroom is blanket wrapped and delivered on our trucks and set up by our staff.
We do ship anywhere in the US except Alaska and Hawaii using freight carriers. Shipping of large items such as furniture, lighting, and oversized items are shipped freight carriers which will have additional fees for shipping & handling. These additional charges will be quoted during your check out process.  Please ensure we have a daytime phone number and street address. Please make sure someone is available to accept the delivery. A additional  re-delivery fee may be charged to arrange another delivery. The delivery is scheduled via the freight carrier Monday through Friday 8 a.m. to 5 p.m.  Please notify us immediately if you live in an area that is not accessible by a semi truck. Additional fees may apply if the merchandise has to be transferred to a smaller truck for delivery.  All freight orders will arrive through freight curbside delivery. It is the customer's responsibility to inspect all items before accepting possession. Once merchandise has been inspected, the customer should sign the bill of lading. Once the bill of lading is signed, the customer owns the merchandise and is responsible for any damages. The customer is responsible for moving the items into the house and setting them up. In home set up is available for an addition fee usually 40-50% more than curbside service. Please contact us for a quote.
Damaged Items: We strive to get your furniture, lighting or oversized items to you in good condition.  If the merchandise is damaged, it should be noted on the bill of lading and a copy given to the driver to report the damage. The Carolina Cabin Store must be notified immediately to describe the damage to determine if the merchandise should be refused and returned to us. If the item can be repaired or fixed, the necessary parts will be shipped to you immediately for repair or the Carolina Cabin Store may have a local repair company fix the item.  It is the customer’s responsibility to place merchandise back in packaging for returning to shipper. Damaged items will be replaced only if the damage was noted at the time of delivery. If it is determined that the items should be kept by customer, the customer should retain original packaging and email  photos of the damaged merchandise and packaging. Please call our office if you have any questions at 866-610-5647 and email cabinstore@earthlink.net.
General Shipping Information: Please ensure we have a daytime phone number. In stock merchandise will be shipped within 5-7 business days. Some items may be shipped directly from the manufacturer and may take 4-6 weeks for delivery.  Multiple items ordered may be shipped separately depending on availability of merchandise. We ship most items via UPS Ground or FedEx.  Shipping costs are based on weight and will be calculated and added to your cart prior to final checkout. We do not ship outside the continental United States (exclude Alaska and Hawaii).
Privacy & Security
  • This is the web site of The Carolina Cabin Store. 
  • Our postal address is: 1101 South Jefferson Ave. West Jefferson, N.C. 28694.
  • For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). 
  • We collect the e-mail addresses of those who communicate with us via e-mail, payment information (e.g., credit card number and billing address). 
  • The information we collect may be used by us to contact consumers for marketing purposes, but will not be shared with outside organizations. 
  • With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart. 
  • If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address.
  • If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address, writing to us at the above address. 
  • Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. 
  • From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically, we will post the policy changes to our Web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our Web site periodically. 
  • Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, calling us at the above telephone number, writing to us at the above address.
  • Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them. 
  • Consumers can access this information by e-mail us at the above address, write to us at the above address, writing to us at the above address. 
  • Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, transaction information, communications that the consumer/visitor has directed to the site. 
  • Consumers can have this information corrected by sending us e-mail at the above address, calling us at the above telephone number, writing to us at the above address. 
  • With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. 
  • If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Returns & Replacements
Customer satisfaction is very important to us. If you are not satisfied with the merchandise for any reason please return it to us within 30 days for a refund excluding shipping and/or insurance fees.All merchandise must be returned in the same condition with tags in tack.Any shipping and/or insurance fees incurred when returning merchandise will not be reimbursed. Returns must be shipped prepaid. Please contact us before returning any merchandise to discuss the reason and to receive authorization. Custom, clearance and discontinued items are non-refundable.  Damaged items will be replaced at no charge to the customer if notification is made to us within 5 days of receipt of the merchandise. Photos of damaged merchandise and/or damaged packaging may be required so please do not throw away until you have spoken with a customer representative.
Lighting fixtures that have been installed are nonrefundable. We cannot accept returns of sheets and bedding that has been washed or dry cleaned.
Ordering
You may place an order by using the secure checkout provided on our website, by calling 1-866-610-5647, by emailing  cabinstore@earthlink.net or by faxing  1-336-246-5648.
We make every effort to ensure the pricing on our web site is correct. If there is a price mistakes or typos we may cancel orders that involves a price that is a typo or is incorrectly stated on our web site. Please contact us if you have questions at 866-610-5647. All orders are at the discretion of The Carolina Cabin Store.
Sales tax only applies to customers within the state of North Carolina.
Canceled Orders: Orders may be cancelled within 3 days of placing the order.Orders canceled after the 3 days are subject to a fee of 3% for restocking and/or credit card handling fees.
Gift cards are good for one year after purchase and will be emailed or mailed to recipient. Available Increments: $25, $50, $75, $100, $150, $200, $500 or $1000
Payment, Pricing & Promotions
We accept Visa, MasterCard, Discover, American Express and Pay Pal on line or you may place your order by phone (1-866-610-5647), by email (cabinstore@earthlink.net) or by fax (1-336-246-5648).
Promotional offers including discounts and/or free shipping are only valid from the date issued to the expiration date. Customers must enter the code at the time of ordering to take advantage of the offer. Only one promotional offer can be used per order.

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